The Carroll Collection of Eagle Rings
Frequently Asked Questions
Please feel free to call us or send us an email if we have missed any questions.
How long does it take to receive my ring?
Since we make the rings one at a time to order, it generally takes about two weeks. But if you're in a hurry, let us know and we'll put a rush on it.
What forms of payment do you accept?
We accept American Express, MasterCard, Visa, Discover, PayPal, debit cards, personal checks and money orders.
Do you charge sales tax?
Only on orders shipped to Michigan.
How does our lay-away plan work?
Put down 1/3 and the balance is due over the next three months with no interest charged. The ring is shipped when it is paid for.
Do you offer military discounts?
Roger that. We offer active duty and disabled military discounts. Thank you for your service, you deserve a great ring!
What company do you use for shipping?
We normally ship via USPS priority insured mail with signature confirmation but we also can use FedEx and UPS upon request.
How do I get my finger sized?
Because we make each ring to your exact size, ordering the correct size is really important. We recommend you stop at a local jeweler and get the exact size - for a wide band ring. If this is not possible, we'll be happy to send you a ring sizer. Please note that we can make 1/2 and 1/4 sizes.
What precious metals are available for our rings?
We offer our rings in Sterling Silver, 10K, 14K and 18K yellow, white and rose gold.
Do you offer personal engraving?
No. Because personalized engraving voids our 100% satisfaction guarantee. Once you receive the ring and are pleased with it, we suggest you take it to a local jeweler with an "engraving machine". The machines are generally more accurate, less expensive and faster than someone doing it by hand.
Do you inset precious gemstones?
Yes. For those of you who want something with a little more sparkle, we are happy to inset VS1 quality diamonds, rubies, sapphires or just about any precious stone. They look particularly good along both sides at the top of each shank. Just tell us where you want them.
What if my ring does not fit and needs to be resized?
If you ordered the wrong size, we'll resize the ring one time, at no charge, but you'll have to pay the shipping and insurance costs both ways. It can take up to 21 days for resizing, so please know your exact size before ordering.
If I do not like my ring may I return it?
Yes. If you're not completely satisfied with your ring within 30 days, return it in its original condition for a 'no questions asked' refund, less any shipping or special handling charges. We stand behind our rings and each one is guaranteed 100%.
All of our rings are unconditionally guaranteed and may be returned within 30 days for a full refund for the price of the item, less the cost of shipping. Returned items must be in original condition. Please package the item carefully and insure the shipment for the price of the item, as we cannot be responsible for items lost or damaged during return shipping.
We want you to be completely satisfied with your ring from The Carroll Collection. Within 30 days of receiving your ring, if you don't feel we have done our best to exceed your expectations, simply return it for a full refund, less shipping or special handling fees. We want you to be 100% satisfied. We offer 100% guarantee on the quality and workmanship of our rings.
To return your purchase, follow these simple instructions:
Please enclose your purchase in original packaging, if possible and insure the shipment for the price of the item, as we cannot be responsible for items lost or damaged during return shipping.*
N3540 Palmquist Road
Watersmeet, MI 49969
*For your security, please return the package to us by an insured courier (USPS, FedEx, or UPS) and retain your receipt. This will protect you in case your jewelry is lost in transit.)
What is the lost wax casting method?
The original ring design begins as a sketch on paper. Then it is painstakingly hand-carved out of a single piece of wax. With surgical precision and careful attention to detail, every feather, shield and shape is intricately hand carved into a three dimensional model. Some actually took weeks to complete.
After the wax model is completed, it is enclosed in a mold that is fired in a furnace that vaporizes the wax. Molten metal is then poured into the mold's cavity using centrifugal force. The metal, when carefully cooled, perfectly reproduces the hand carved wax model - thus called the “ancient art of lost wax carving”. A mold is then made from this metal model to cast single or multiple editions of the ring in sterling silver or gold. After the ring is cast to our customer's exact size and specifications, it is polished by hand and stamped with “USA” and the 10K, 14K or 18K gold or Sterling Silver marking.
All of our designs are original and copyrighted and registered in the US Library of Congress. We use only the finest precious metals. We do not use any solder, screws or glue commonly found with the other emblematic rings on the market. Each ring is manufactured in our Illinois studios.
What is the difference between the 10K, 14K and 18K gold?
Pure gold is too soft to withstand everyday wear, so it is alloyed with a mixture of metals like silver, copper, nickel and zinc to add strength and durability. 'K', or karat, or karatage indicates the purity of the gold, or how much metal in a piece is gold. Karats are expressed in 24th's, making 24 karat gold 100% gold.The color of gold is determined by the type of metal alloys included in it and the percentage of each metal alloy. 18K gold contains more precious metal than 14K gold. It is composed of 75% gold, which is alloyed with other metals to make it strong enough to withstand everyday wear. 14K gold is composed of 58.3% gold, 41.7% other metals give it strength, its color is not as rich as 18K gold. 14K gold is most commonly found in cases where strength is more important. 10K gold has 41.7% gold with an alloy mix of 58.3%. It is the legal karat limit content for gold in the United States.
Will my silver eagle ring tarnish?
Sterling silver tarnishes and easily dulls when exposed to salty air and products containing sulfur, hydrogen sulfide, bleach and certain papers. Wearing your ring often is the best way to prevent tarnish but we suggest a non-abrasive silver polish to brighten it.
Prices are subject to change due to fluctuations from international gold and silver markets.