FAQs

This our 20th year in business designing and presenting our handcrafted U.S. eagle ring collection to the public. All of our designs are original and copyrighted and registered in the U.S. Library of Congress. Using only the finest precious metals, we manufacture our fine jewelry collection in Chicago, Illinois with master crafters on Jewelers Row with our business offices in LaPorte, IN, and Watersmeet, MI.

All of our rings are custom made to order. It generally takes about 10 days to two weeks to receive your ring.  But if you’re in a hurry, let us know and we’ll put a rush on it.

We accept American Express, MasterCard, Visa, Discover, PayPal, debit cards, personal checks, and money orders.

Only on orders shipped to Indiana.

Put down 1/3 and the balance is due over the next three months with no interest charged. The ring is shipped when it is paid for. You can also use PayPal to purchase your ring, and schedule your payments through them.

Roger that. We offer active duty and disabled military discounts. Thank you for your service, you deserve a great ring!

We normally ship via USPS priority insured mail with signature confirmation but we also can use FedEx and UPS upon request.

Because we make each ring to your exact size, ordering the correct size is important. We recommend you stop at a local jeweler and get the exact size – for a wide band ring.  If this is not possible,  we’ll be happy to send you a ring sizer. Please note that we can make 1/2 and 1/4 sizes. 

We offer our rings in Sterling Silver, 10K, 14K and 18K yellow, white and rose gold.

No. Because personalized engraving voids our 100% satisfaction guarantee. Once you receive the ring and are pleased with it,  we suggest you take it to a  local jeweler with an “engraving machine”.  The machines are generally more accurate, less expensive and faster than someone doing it by hand.

Yes. For those of you who want something with a little more sparkle, we are happy to inset VS1 quality diamonds, rubies, sapphires or just about any precious stone. They look particularly good along both sides at the top of each shank. Just tell us where you want them.

If you ordered the wrong size, we’ll resize the ring one time, at no charge, but you’ll have to pay the shipping and insurance costs both ways. It can take up to 21 days for resizing, so please know your exact size before ordering.

Yes. If you’re not completely satisfied with your ring within 30 days, return it in its original condition for a ‘no questions asked’ refund, less any shipping or special handling charges. We stand behind our rings and each one is guaranteed 100%.

All of our rings are unconditionally guaranteed and may be returned within 30 days for a full refund for the price of the item, less the cost of shipping. Returned items must be in original condition. Please package the item carefully and insure the shipment for the price of the item, as we cannot be responsible for items lost or damaged during return shipping.

We want you to be completely satisfied with your ring from The Carroll Collection. Within 30 days of receiving your ring, if you don’t feel we have done our best to exceed your expectations, simply return it for a full refund, less shipping or special handling fees. We want you to be 100% satisfied. We offer a 100% guarantee on the quality and workmanship of our rings.

To return your purchase, follow these simple instructions:
Please enclose your purchase in the original packaging, if possible and insure the shipment for the price of the item, as we cannot be responsible for items lost or damaged during return shipping.*
Ship to:
Mike Carroll
5005 N 525 W
La Porte, IN 46350
Phone 888-512-1333

*For your security, please return the package to us by an insured courier (USPS, FedEx, or UPS) and retain your receipt. This will protect you in case your jewelry is lost in transit.)

If you ordered the wrong size, we’ll resize the ring one time, at no charge, but you’ll have to pay the shipping and insurance costs both ways. It can take up to 21 days for resizing, so please know your exact size before ordering.

The original ring design begins as a sketch on paper. Then it is painstakingly hand-carved out of a single piece of wax. With surgical precision and careful attention to detail, every feather, shield, and shape is intricately hand-carved into a three-dimensional model. Some took weeks to complete.

After the wax model is completed, it is enclosed in a mold that is fired in a furnace that vaporizes the wax. Molten metal is then poured into the mold’s cavity using centrifugal force. The metal, when carefully cooled, perfectly reproduces the hand-carved wax model – thus called the “ancient art of lost wax carving”. A mold is then made from this metal model to cast single or multiple editions of the ring in sterling silver or gold. After the ring is cast to our customer’s exact size and specifications, it is polished by hand and stamped with “USA” and the 10K, 14K or 18K gold or Sterling Silver marking.

All of our designs are original and copyrighted and registered in the US Library of Congress. We use only the finest precious metals. We do not use any solder, screws or glue commonly found with the other emblematic rings on the market. We manufacture our jewelry collection in Chicago, Illinois on Jewelers Row.

Pure gold is too soft to withstand everyday wear, so it is alloyed with a mixture of metals like silver, copper, nickel, and zinc to add strength and durability. ‘K’, or karat, or karatage indicates the purity of the gold, or how much metal in a piece is gold. Karats are expressed in 24th’s, making 24 karat gold 100% gold. The color of gold is determined by the type of metal alloys included in it and the percentage of each metal alloy. 18K gold contains more precious metal than 14K gold. It is composed of 75% gold, which is alloyed with other metals to make it strong enough to withstand everyday wear. 14K gold is composed of 58.3% gold, 41.7% other metals give it strength, its color is not as rich as 18K gold. 14K gold is most commonly found in cases where strength is more important. 10K gold has 41.7% gold with an alloy mix of 58.3%. It is the legal karat limit content for gold in the United States.

Sterling silver tarnishes and easily dulls when exposed to salty air and products containing sulfur, hydrogen sulfide, bleach, and certain papers. Wearing your ring often is the best way to prevent tarnish but we suggest a non-abrasive silver polish to brighten it.

Prices are subject to change due to fluctuations from international gold and silver markets.